Privacy Policy Fudsend Operator App
com.fudsend.supplier.operador
Versión español
FUDSEND S.A.P.I. DE C.V. with address at Calle 1, Manzana 1, Lote 18B, Central de Abastos de Iztapalapa, CP 09040, Iztapalapa, Mexico City, and website WWW.FUDSEND.COM (hereinafter the "Site"), is responsible, (hereinafter, "FudSend") for the use and protection of your personal data, without prejudice to the fact that it may designate third parties as managers,
in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter the "Law"), its Regulations and the Privacy Notice Guidelines, makes available to you this Privacy Notice (hereinafter the "Notice") which establishes the terms and conditions under which FudSend will carry out the processing to which personal data will be subjected (hereinafter the "Processing"); in this regard we inform you the following:
Location Information (Location Data)
For more accurate deliveries, the platform collects information about your location (including GPS and Wifi information), depending on the configuration and permissions of your FudSend application. Therefore, we will collect your location when you use the application, including background location when your profile is active.
In addition, we will collect information from the sensors and devices in your vehicle (whether owned by FudSend or a third party), including but not limited to:
- **Temperature Sensors:** To monitor and ensure that transported products are kept at optimal temperatures during transit.
- **Humidity Sensors:** To ensure that products are kept in adequate humidity conditions.
- **Motion and Acceleration Sensors:** To detect any sudden movement or anomaly during transit.
- **Vehicle Status Information:** Such as fuel level, engine status, and other relevant metrics.
This information is used exclusively to inform and track or trace vehicles when they are in transit, as well as to detect incidents and ensure the safety and quality of the service.
The collection of this data allows us to offer an efficient and high-quality service, ensuring that all shipments reach their destination in the best possible conditions.
For what purposes will we use your personal data?
The personal data we collect from you will be used for the following primary purposes that gave rise to and are necessary for the existence, maintenance, and fulfillment of the legal relationship between you and FudSend:
Sending notifications and/or communications to your mobile phone, about the status of your service via SMS, email, and "push" notification for order tracking and orders.
Direct communication via phone call if necessary for the completion of your order or when it is necessary to contact you to clarify data or information about your order.
On the other hand, we may also use your personal data for the following secondary purposes that did not give rise to nor are necessary for the existence, maintenance, and fulfillment of the legal relationship between you and FudSend:
Marketing
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Sending commercial information
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Marketing or advertising
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Commercial prospecting
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Statistics for traffic analysis and Site usage
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Profile creation to determine tastes and preferences
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Invitation to events of interest to FudSend
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Sending promotional information according to your interests.
Location Information
For more accurate deliveries, the platform collects information about location (including GPS and Wifi information), depending on the configuration and permissions of your FudSend application, therefore, we will collect your location when you use the application, including background location when your profile is active. We will also collect information from the sensors and devices in your vehicle (whether owned by FudSend or a third party), including but not limited to temperature and humidity sensors, as well as your precise location for a limited time to detect incidents.
Mechanisms to express refusal regarding the processing of personal data for secondary purposes:
If you wish to express your refusal for us to process your data for secondary purposes, please select the option in the registration that provides that instruction ("checkbox").
What personal data will we use for these purposes?
To carry out the purposes described in this Privacy Notice, FudSend through the Site, or when we obtain them through other sources permitted by the Law, will use the following personal data:
Name
Federal Taxpayer Registry (RFC)
Address
Home phone
Cell phone
Email
Identification data
Contact data
Use of information
We will collect information about the use of the FudSend application, including information about your route such as date, duration, destinations, distance, route, and payments. We will also collect information about interactions with the FudSend platform such as our apps and websites, including the pages and content you view as well as the number of times and time you use the platform. Transfers
We may transfer your personal data in the following cases established by the Law for which we do not require your consent:
When the transfer: (a) is made to controlling companies, subsidiaries, or affiliates under the common control of FudSend, or to a parent company or any company of the same group as FudSend that operates under the same internal processes and policies; (b) is provided for in a Law or Treaty to which Mexico is a party; (c) is necessary by virtue of a contract concluded or to be concluded in your interest, by FudSend and a third party; (e) is legally required for the safeguarding of a public interest, or for the procurement or administration of justice; (f) for the recognition, exercise, or defense of a right in a judicial process; (g) is necessary for the maintenance or fulfillment of a legal relationship between FudSend and you.
How can you access, rectify or cancel your personal data or oppose its use?
You have the right to know what personal data we have about you, what we use it for, and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the respective request through the following means: claim via telephone or email.
To know the procedure and requirements for the exercise of ARCO rights, you can call the following number (55) 5640-7481 where they will follow up on these rights requests.
The contact details of the person or department of personal data that is in charge of processing ARCO rights requests are as follows:
a) Name of the person or personal data department: Marketing b) Address: Calle 1, Manzana 1, Lote 18B, Central de Abastos de Iztapalapa, CP 09040, Iztapalapa, Mexico City c) Email: hola@fudsend.com d) Phone number: (55) 5640-7481.
How can you revoke your consent for the use of your personal data?
You can revoke the consent that, if applicable, you have given us for the processing of your personal data. However, it is important that you keep in mind that not in all cases we will be able to attend to your request or conclude the use immediately, as it is possible that due to some legal obligation we may require to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we can no longer provide you with the service you requested, or the conclusion of your relationship with us.
To revoke your consent, you must submit your request through the following means: hola@fudsend.com
Regarding the procedure and requirements for the revocation of your consent, we inform you the following:
a) Through what means can the holder and, where appropriate, their representative, prove their identity, as well as the latter's personality? Email b) How many days will it take to respond to your request? 10 business days c) By what means will we communicate the response to your request? Email
Options and means to limit the use or disclosure of your personal data
If you wish to limit the use or disclosure of your personal data, you can do so by registering in the Public Registry to Avoid Advertising implemented by the Federal Consumer Protection Agency at the following link: https://repep.profeco.gob.mx/
The use of tracking technologies on our website
We inform you that on our website we use cookies, web beacons, and other technologies, through which it is possible to monitor your behavior as an internet user, as well as provide you with a better service and experience when browsing our page. The personal data we collect through these technologies, we will use for the following purposes
Marketing
The personal data we obtain from these tracking technologies are as follows:
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User's browser type
User's operating system type
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Date and time of the start and end of a user's session
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Searches performed by a user
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Advertising reviewed by a user
By means of this Notice, by clicking on any link or continuing to browse the Site in any way, you accept and give your consent to the use of such tracking technologies. To disable tracking technologies you must:
On your computer, open Chrome.
At the top right, click More Settings.
Under "Privacy and security," click Site settings.
Click Cookies.
Next, you can:
Enable cookies: turn on the switch next to "Blocked".
Disable cookies: turn off the option Allow sites to save and read cookie data.
In other browsers
For instructions, see the browser's help site.
What security measures do you use for personal data?
FudSend has implemented the necessary and sufficient measures to ensure that this Notice is respected at all times, establishing administrative, technical, and physical security measures that facilitate the protection of personal data, as well as prevent any damage, loss, alteration, destruction, or unauthorized use of the same. Likewise, both FudSend and its staff, who have access to personal data in the exercise of their functions or intervene in any phase of the processing, undertake to maintain confidentiality regarding your personal information. Any security breach that occurs during the Processing will be immediately notified by FudSend.
How can you know the changes in this privacy notice?
This privacy notice may undergo modifications, changes, or updates derived from new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, or for other reasons.
We are committed to keeping you informed about the changes that this privacy notice may undergo, through email and the website www.fudsend.com/privacy-notice
The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows: email and website https://supplier.fudsend.com/privacy-notice
Last update: 06/06/23